Frequently Asked Questions
Everything you need to know about shopping with Neerus.
What is the standard delivery timeline for orders?
Domestic orders typically arrive within 5-7 business days, while international shipping may take 10-15 business days depending on the destination.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS with a unique tracking ID and a link to our courier partner's portal.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags. Please note that customized ethnic wear and sale items are not eligible for return.
Do you offer alterations for ethnic wear?
Yes, we provide basic alteration services for select unstitched suits and lehengas. You can specify your measurements in the 'Order Notes' section or contact our support team.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and offer Cash on Delivery (COD) for most pin codes within India.
How do I ensure I choose the right size?
Every product page features a detailed size guide. We recommend comparing your body measurements to our chart to ensure a perfect fit.